Sandra Hughes Psychotherapy customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
Contact details
Telephone
07872011212
info@sandrahughespsychotherapy.co.uk
What information we collect, use, and why
We collect or use the following information to provide patient care
Name, address and contact details
Emergency contact details
Payment details (including card or bank information for transfers and direct
debits)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and
using your personal information. There is a list of possible lawful bases in the UK
GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set
out in brief below. You can find out more about your data protection rights and the
exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your
personal information. You can request other information such as details about
where we get personal information from and who we share personal
information with. There are some exemptions which means you may not
receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or
delete personal information you think is inaccurate or incomplete. Read more
about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal
information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to
limit how we can use your personal information. Read more about the right to
restriction of processing.
Your right to object to processing - You have the right to object to the
processing of your personal data. Read more about the right to object to
processing.
Your right to data portability - You have the right to ask that we transfer
the personal information you gave us to another organisation, or to you. Read
more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful
basis you have the right to withdraw your consent at any time. Read more
about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any
event within one month.
To make a data protection rights request, please contact us using the contact
details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care,
services, pharmaceutical products and other goods are:
Legitimate interests - we’re collecting or using your information because it benefits
you, our organisation or someone else, without causing an undue risk of harm to
anyone. All of your data protection rights may apply, except the right to
portability. Our legitimate interests are:
Handling client information securely to ensure a healthy psychotherapeutic
relationship
For more information on our use of legitimate interests as a lawful basis you can
contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information; in line with UKCP guidance, I retain client information only for as long as it is necessary,which is until therapy ceases.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are
circumstances where we will share relevant health and care information. These are
where:
you’ve provided us with your consent (we have taken it as implied to provide you
with care, or you have given it explicitly for other uses);
we have a legal requirement (including court orders) to collect, share or use the
data;
on a case-by-case basis, the public interest to collect, share and use the data
overrides the public interest served by protecting the duty of confidentiality (for
example sharing information with the police to support the detection or prevention
of serious crime);
If in England or Wales – the requirements of The Health Service (Control of Patient
Information) Regulations 2002 are satisfied; or
If in Scotland – we have the authority to share provided by the Chief Medical
Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and
Privacy Panel for Health and Social Care or other similar governance and scrutiny
process.
How to complain
If you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us,
you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint