Privacy PolicySandra Hughes Psychotherapy customer privacy

Sandra Hughes Psychotherapy customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

Lawful bases and data protection rights

Where we get personal information from

How long we keep information

How to complain

Contact details

Telephone

07872011212

Email

info@sandrahughespsychotherapy.co.uk

What information we collect, use, and why

We collect or use the following information to provide patient care

Name, address and contact details

Emergency contact details

Payment details (including card or bank information for transfers and direct

debits)

Lawful bases and data protection rights


Under UK data protection law, we must have a “lawful basis” for collecting and

using your personal information. There is a list of possible lawful bases in the UK

GDPR. You can find out more about lawful bases on the ICO’s website.


Which lawful basis we rely on may affect your data protection rights which are set

out in brief below. You can find out more about your data protection rights and the

exemptions which may apply on the ICO’s website:


Your right of access - You have the right to ask us for copies of your

personal information. You can request other information such as details about

where we get personal information from and who we share personal

information with. There are some exemptions which means you may not

receive all the information you ask for. Read more about the right of access.

Your right to rectification - You have the right to ask us to correct or

delete personal information you think is inaccurate or incomplete. Read more

about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal

information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to

limit how we can use your personal information. Read more about the right to

restriction of processing.

Your right to object to processing - You have the right to object to the

processing of your personal data. Read more about the right to object to

processing.

Your right to data portability - You have the right to ask that we transfer

the personal information you gave us to another organisation, or to you. Read

more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful

basis you have the right to withdraw your consent at any time. Read more

about the right to withdraw consent.


If you make a request, we must respond to you without undue delay and in any

event within one month.


To make a data protection rights request, please contact us using the contact

details at the top of this privacy notice.


Our lawful bases for the collection and use of your data


Our lawful bases for collecting or using personal information to provide patient care,

services, pharmaceutical products and other goods are:

Legitimate interests - we’re collecting or using your information because it benefits

you, our organisation or someone else, without causing an undue risk of harm to

anyone. All of your data protection rights may apply, except the right to

portability. Our legitimate interests are:

Handling client information securely to ensure a healthy psychotherapeutic

relationship


For more information on our use of legitimate interests as a lawful basis you can

contact us using the contact details set out above.

Where we get personal information from

Directly from you

How long we keep information; in line with UKCP guidance, I retain client information only for as long as it is necessary,which is until therapy ceases.



Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are

circumstances where we will share relevant health and care information. These are

where:

you’ve provided us with your consent (we have taken it as implied to provide you

with care, or you have given it explicitly for other uses);

we have a legal requirement (including court orders) to collect, share or use the

data;

on a case-by-case basis, the public interest to collect, share and use the data

overrides the public interest served by protecting the duty of confidentiality (for

example sharing information with the police to support the detection or prevention

of serious crime);

If in England or Wales – the requirements of The Health Service (Control of Patient

Information) Regulations 2002 are satisfied; or

If in Scotland – we have the authority to share provided by the Chief Medical

Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and


Privacy Panel for Health and Social Care or other similar governance and scrutiny

process.

How to complain

If you have any concerns about our use of your personal data, you can make a

complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us,

you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint



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